WE ACCEPT RETURNS
We are confident that every customer who orders from our website will be fully satisfied with their order. But if for any reason you decide you would like to return your order, we will work with you to process the return.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to email@example.com the day of delivery. Cal Golf Star will pay for shipping defective, damaged, or incorrect merchandise at our cost. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
If the product is not damaged, we accept returns and exchanges within 30 days of order date. Keep in mind, return shipping charges and 15% (of total order cost) restocking fee will be non-refundable. In order to receive a refund for the item(s) ordered (minus shipping and restocking fees), the item(s) must arrive back to the warehouse in original condition. Potential expedited shipping charges applied to these orders are non-refundable. Please also note that if an order is canceled but already processed, the order will be subject to a $50 cancellation fee.
Please note, we are dependent upon our vendors’ return policies. If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions.
Cal Golf Star only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
If you decide you want to return your order, please email us at firstname.lastname@example.org and we will assist you. We want to make this as simple of a process as possible for you.
For more information on Shipping & Returns see our FAQ page.
Please note: We do not accept returns on any simulator screen products. Please consider this when making your purchase.